Responsibilities:   AML & Sanction   -

Responsibilities: - Assess and approve claims within company guidelines. - Monitor and control daily operations of claims investigation to ensure smooth processing. - Meet service turnaround time and achieve claims SLA. - Handle enquiries from distribution enquiry team, customer enquiry team, and customer complaint team. - Assist in reviewing...

Responsibilities: - Assess and approve claims within company guidelines and policies. - Conduct thorough and timely claims investigations to ensure accurate decision-making. - Maintain close communication and follow up with health providers, hospitals, and investigators involved in the claims process. - Ensure service turnaround time is met and claims SLA targets are achieved. -

Responsibilities: - Conduct security architecture reviews to ensure the organization’s systems and application are designed and implemented align with Group’s security policy. - Oversight application vulnerability assessment and penetration testing services through a comprehensive process to identify weaknesses and vulnerabilities - Lead and coordinate the 1st / 2nd Line penetration testing campaign, including the development and execution of an annual...

Responsibilities: - Write user stories in accordance with Business needs for website optimizations, ongoing improvements and ad-hoc projects; - Participate to bi-weekly sprint planning meeting with IT team, and relay user stories briefing; - Prepare UAT test plan based on the user stories; - Perform User Acceptance Testing, raise defects if any and follow up with IT team on resolution; - Perform BVT user testing on production website across browsers, operating system and devices; - Update website content and maintain web publishing by using Content Management System; gathering requirements & inputs from stakeholders and ensuring quality check and approval process; - Handle simple copy writing / text editing and image...

Responsibilities: - Supervise and coach team members in daily operation for policy issuance - Prepare Policy Documents, issue Billing with planned service standard - Monitor team performance, provide feedback and support to achieve performance target - Assist in handling quality inquiry to internal departments and resolve daily operation issues and follow up to meet customers’ expectation - Prepare the Management and Financial reports  - Participate in projects as assign and perform UAT - Ensure quality work output and accuracy Qualifications: - At least 3-5 years’ relevant work experience, preferable in EB policy...

Responsibilities:   - Design, develop and implement various initiatives to support different line of business (Life, Health, P&C and Employee Benefit), including : -

Responsibilities: -

Responsibilities: - Achieve his or her own sales target by developing renewal and new business - Assist the team to achieve the whole sales team’s targets. - Responsible for business development of medical insurance through different distribution channels to achieve the business targets. - Coordinate product launch related marketing activities - Provide services to customers and intermediaries - Maintain close relationship with key business contacts - Develop new business sources - Support team head on develop and perform strategic plan Qualifications: - University degree of any discipline - At least 3-4 years experience in Employee Benefits field or sales experience,...

Responsibilities: - Design, develop and revamp the training programs for experienced agents and management programs for managers. - Participate in developing and delivering management development progress leading to insurance professional qualifications. - Liaise with agency members in fostering their continuous sales development and learning culture. - Provide management reports for business and strategic decisions - To design and revamp the training curriculum for new agents, experienced agents and agency managers with materials to meet the AXA culture and business goal. - To identify training needs & results analysis. - To develop and deliver the agency training programs in different aspects,...

Job Description: - Prepare financial reporting and analysis under HK Risk-Based Capital (HKRBC) regime - Drive capital management initiatives to enhance management of HKRBC capital - Plan and manage workflow for the team in line with priorities - Supervise junior team members to meet deadlines and quality standards - Propose and implement improvements to financial reporting processes, analyses, reports and documentation - Maintain a clearly documented audit trail of data, assumptions, methods, modelling, process and financial results   Qualifications: - Degree holder in Actuarial Science or related discipline - Qualified or near...

Responsibilities: - Foster a good conduct and customer protection culture by implementing the relevant group standards. - Assist in preparing comprehensive meeting materials and performing data analysis for different management meetings (such as Conduct Committee). - Prepare monthly reporting to regulators and management, ensuring timely delivery and accuracy. - Prepare clear and informative compliance communications for staff and intermediaries. - Support in conducting quality assurance reviews of sales practices to identify compliance risks and propose timely risk-mitigating actions. - Oversee compliance monitoring of intermediaries’ business practices...

Major Role Responsibilities:  - Conduct regular market comparison for key lines of business focusing on benefit levels, premium levels and customer journey, and share an updated view on...

Join our dynamic team as an Assistant Actuarial Manager within the Reinsurance (RI) Hub. You will lead and optimize reinsurance data operations, ensuring data integrity, supporting strategic decision-making, and mentoring a team of junior professionals. Leverage your actuarial expertise and data analytics skills to drive excellence in data management and reporting.   Key Responsibilities - Data Operations & Quality Assurance - Validate premium and claims bordereaux data from client insurers for accuracy and compliance. - Implement robust data validation processes across various reinsurance treaties. - Maintain booking cashflows in collaboration with valuation...

Responsibilities   • Provide support on IT service management tasks, such as conducting IT audits to assess compliance, security, and operational efficiency. • Assist in planning and execution of IT Disaster Recovery/ Capacity activities , ensuring IT resources meet current and future demands and recovery plan are in place to restore IT services in the event of disruption. • Contribute to the development and maintenance of documentation, ensuring that it accurately reflects IT service management processes, configurations, and operational guidelines. • Participate in the planning and coordination of IT service management initiatives, including process improvements and service enhancements...

Join our team as an Assistant Business Analyst with a focus on Conversational Interfaces & Initiatives. In this role, you will play a key part in developing innovative chatbot, voicebot, and other conversational interface solutions. Your expertise in natural language processing, machine learning, and data analysis will be vital in creating intelligent and engaging chatbots & voicebots to deliver exceptional customer experiences. Working closely with cross-functional teams, you will be responsible for the end-to-end development of chatbot and other conversational interfaces, from ideation and design to testing and deployment. Your contributions will drive innovation and provide value in the rapidly evolving field of AI.  

Responsibilities: - Engage in the complete design cycle, from research and ideation to execution for a digital customer-facing insurance and wellness platform - Assist in translating English layout to Chinese and vice versa, while ensuring high-quality content and alignment with digital product strategies - Facilitate UX designer on market research to identify market trends and customer preferences in fintech and insurance industry - Contribute to the creation of product documentation, such as specifications, user guides, and marketing materials - Tasks will be project based and depend on the interests and skills of the intern

Job Responsibilities: - Mainly responsible for handling all Employees’ Compensation claims in Macau of assigned accounts - Assist in other lines of business claims if required - Ensure that claims are properly handled and settled, and are adequately and suitably reserved - Examine claims documents for completeness of requirements and assists in computing claims quantum - Follow up on the submission of claims requirements - Ensure that vendors are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose - Approve / validate claims settlement and cheque requisitions within the limit of authority - Identify and investigate suspicious cases - Handle the...

Responsibilities:   - Lead the Asia finance team which is responsible for (i) general accounting and accounts payable functions, (ii) preparation of financial statements, (iii) group reporting, (iv) expense controlling, and (v) financial planning & analysis for 6 Asian entities. - Present quarterly financial performance and positions, and facilitate group reporting and financial statements sign-off, to leaders of the Asia office.  - Monitor and prepare monthly expenses reports.  Provide regular update, highlight trending, and propose recommendations to leaders of the Asia office. - Manage performance of a team of two accountants. - Liaise with external auditors and tax...

Responsibilities: - Handle customer inquiries from different incoming channels...

Job Responsibilities: - Handle Motor claims involving litigation and direct settlement with insured parties with delegated authority according to company policies - Ensure legitimate claims are assessed properly and timely in accordance with policy conditions by providing technical expertise - Develop and maintain good client relationships with insurer, intermediaries, service providers and the general public - Set up strategy with pro-active and costs effective approach on claims handling - Perform regular claims reviews and ad-hoc projects when required - Achieve optimum levels of customer service through improved claims outcomes, reduced claims costs and managing of service providers - Provide information and feedback on...

Job Description:     People & Business Leadership - Lead the Actuarial Pricing teams by contributing to the development of the GI strategy through developing the department strategy - Ensure the appropriate structure, governance and people capability of the department to execute the strategy - Contribute to the effective management of the CGIO P&L to drive top line and bottom line growth and to deliver the expected BU performance metrics, with particular focus on CX Score, Loss Ratio and Underlying Results   Pricing - Accountable for determining the portfolio and individual technical price for P&C - Provide clear explanation of results,...

Job Description - Serve as a trusted C&B consultant for the HR team and internal clients, providing expertise on C&B programs and policies. - Assist in planning, designing, and evaluating total reward policies, processes, and programs, as well as governance framework for Hong Kong and China. - Take responsibility for various C&B initiatives, including annual salary reviews, bonus and incentive programs, benefits scheme reviews, C&B benchmarking, and other rewards-related activities. - Coordinate with internal stakeholders for analysis and reporting requirements, ensuring alignment with Group governance and regulatory requirements. - Aid in enhancing the total rewards value proposition for employees and improving line managers’...

Responsibilities: - Manage BI solution development and implementation for various MI reporting (Power BI)  - Deliver actionable insights with business from the data-driven approach  - Perform advanced analysis using statistical techniques & algorithms to facilitate effective targeting, segmentation, and identification of opportunities around cross-sell / up-sell, retention and marketing program optimization. - Ability to perform the big data analytics processes on massive data sets from different data sources: explanatory and targeted data analyses, generate and test working hypotheses, analyze historical data and...

Responsibilities:  •Manage leadership development initiatives, including vendor management, design, stakeholder alignment, implementation, and evaluation •Collaborate with department leaders to develop and deliver training solutions that address specific business needs and enhance employee performance •Contribute to the design/revamp, facilitation and execution of multiple learning programmes, including new joiner orientation, managerial programmes and others •Provide support on driving a continuous learning culture through digital learning, including promotion and management of digital learning platform, as well as implementation of AXA Group Learning and local learning campaigns for all employees in the entity •Stay updated on...

Responsibilities: - Ensure the quality and efficiency of contract administration for Agency and related channels - Handle licensing process of all distribution channels are accurate and effectively - Handle recruitment package and finance Application to provide prompt supports on new agents contracting - Maintain and update systems for termination and contracting - Maintain and monitor CPD progress to ensure licensees are compliance with CPD requirement for each assessment period of all channels - Prepare agreements related to finance and contracting - Maintain personal files filing system - Follow any matters related to contracting - Handle and ensure hotline system in good quality - Support to do ongoing...

  We are seeking a highly skilled and experienced senior manager to join our team. The successful candidate will be responsible for overseeing and managing strategic projects within the organization. They will work closely with senior leadership to define project goals, create project plans, allocate resources, and ensure that projects are completed on time with good quality.   Responsibilities:   - Lead the Project Management Office of the company by formulating the project governance, overseeing the...

Responsibilities: - Lead the delivery of a large-scale programs by demonstrating effective communication and collaboration with cross-functional teams and stakeholders at all levels, including C-suite executives. - Contribute the development and implementation of strategic plans, monitor performance, and assist in issue resolution, and the mitigation of risks including...

Job Responsibility: To support the reinsurance for EB portfolio and establish an overall reinsurance strategy to achieve the ambition in EB market. Given the continued expansion of the Inward RI business (a recent extension to another Banca channel), this new HC will act as subject matter expert to deliver more efficient handling of EB RI...

The role work with other security managers in the team and reports to the Chief Security Officer. The Security team is responsible for the organization’s security risk, cyber resilience, and operational resilience. The candidate should possess proven experience in information security with sound technical knowledge, and exposure on security governance, assurance and/or security risk management.   The candidate are required to comply with group security standards and regulatory requirements, maintaining security policies and process documents, support Architect / Development / Testing on the DevSecOps, collaborate with business and project team to align with the corporate Security standards and controls, maintaining the organization's security...

Responsibilities: - Ensure the quality and efficiency of contract administration - Handle the licensing process of all distribution channels are accurate and effectively - Handle Agency recruitment package and finance Application to provide prompt supports on new agency contracting - Maintain and update system for Agency termination and contracting - Maintain and update CPD record of all channels - Prepare agreements related to finance and contracting - Handle agency personal file maintenance and filing - Provide administrative supports to Distribution Contracting and Licensing Team of Sales Human Resources Department - Support ad hoc projects and assignments provided by...

Responsibilities: - Prepare regular reports to cater different business needs on time. - Provide ad-hoc data support and analysis to business users by turning high-level operation requirements into data requirements in order to resolve their business questions. - Transform conventional and static reports to dynamic and visualized business intelligence for business users to take actions timely. - Collaborate with data stewards and IT scrum to identify required data fields from the different application systems and prepare data requirements - Conduct Data checking and validation to ensure data consistency and reliability

Responsibilities: - Being responsible for handling all types of motor claims (including own vehicle damage, recovery, third party property damage and third party bodily injury) - Ensure proper reserving, adjustment and settlement of all claims - Attend claim enquiries from Customers, Business Department & Business Partners - Work closely with contractor and/or service providers on the daily operation of claims handling   Qualifications: - Customer-oriented, socially confident, well organised, good team player and able to work independently - Strong analytical, mediation, interpersonal, presentation and problem solving skills - Pleasant personality with excellent communication...

Responsibilities: - Provide market intelligence, regular products update & coaching and handle the related product enquiries from distribution channels - Manage distribution channels to promote Life and Health products and customer campaigns - Conduct product briefings and training to distribution channels for product knowledge enrichment - Ensure distribution channels requirements are properly communicated to stakeholders, follow up with stakeholders to ensure feedbacks and reports are delivered timely - Provide the product selling solutions to support distribution channels - Act as one of centre of excellence to support different distribution channel business development - Performs other responsibilities and duties...

Responsibilities: - To deliver IIQE and foundation training programs - To assist the team head to develop and deliver training programs - To assist the design and revamp of training programs with materials to meet the AXA culture and business goal - To design and develop digital training materials (E learning, video shooting etc) - To participate assigned projects to drive business desired results - To prepare the trainers guide to ensure standardized delivery of the course; the contents should illustrate clearly the following: learning points, methodology; linkage; relating the guide to all teaching materials and documents and materials checklist - To provide support on training administration and...

Opportunities: - Join the Data Science team at one of the largest insurance companies in the world. - Collaborative Environment: Work with various business units to leverage AXA's data and create impactful Data Science solutions. - Technical Flexibility: Build and implement state-of-the-art Data Science solutions to address diverse business problems. -

Business Rationale for Recruitment 

Responsibilities: - Provide business analysis services and/or process review independently to support business initiatives/project execution and/or production system related issues. - Lead the collection analysis, conduct feasibility study, gap analysis, documenting business needs and requirements in a complex environment and/or small-medium scale projects. - Liaise with different business departments and IT delivery partners to facilitate the alignment of understanding of requirements between business and IT. - Review IT documents such as Functional Specifications to ensure alignment of user requirements between IT and...

Responsibilities: - Collaboratively work with peers and product owner to understand the business needs, rationale and the business value for the project - Contribute with peers on the planning, design, execution, fulfillment and evaluation of assigned projects and campaigns - Conduct market research & competitor analysis on the digital journeys available -

Responsibilities: - Business analyst and production support for Healthbuzz and other systems that are being used by Life Operations - Handle production defects that affect life operations - Design workaround before defect fix to minimize impact - Propose and take remedy actions if needed -

Responsibilities: - Elicit requirements, lead the collection analysis, document business needs and requirements (BRS) in a complex scale projects. - Conduct feasibility study, impact analysis and gap analysis, translating and simplifying requirements. - Act as solution advisor to business users in solving business process and system problems for enhancements, proactive problem solving, interacts with...

Responsibilities: - Provide business analysis service and/or process review to support business initiatives/product implementation/project execution and/or operations production system related issues - Collect, analyse and document business needs and requirements in Business Requirement Specification - Review IT documents to ensure alignment of understanding of requirements between business end users and...

Responsibilities: - Be the key contributor in product development project to ensure successful product launch and implementation - Supporting the quality of all kinds of writing and editing prepared by the team, including but not limited to product materials and presentations - Coordinating with different parties and contributing to effective internal and external communication -

Responsibilities: - Contribute and supervise the team from a technical aspect on product rating analyses by line of business/product and pricing reviews, being able to summarise methods used and observations made in reports describing observed trends in claims experience, and projections in financial results -

Responsibilities: - Responsible for contacting the existing customers to identify the reasons of policy termination and lapsation and provide feasible solutions to retain the policies (No cold call is required) - Provide follow up services to customers for policy retention such as explaining the plan feature, informing about the policy notification, and providing guidance on policy changes - Resolve customers’ enquiries including soft complaints and escalated from CCA in a timely and professional manner  - Meet service turnaround time and achieve Team monthly & yearly KPIs - Adhere to company standards and guidelines to deliver...

Responsibilities:   - Handle customer inquiries from different incoming channels e.g. phone, email, digital media etc timely and tactfully - Provide customers with accurate product and policy service information - Maintain and improve quality results by adhering to standards and guidelines - Manage and resolve customer...

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Responsibilities: - Ensure the payrolls for channels are performed accurately and on timely manner - Handle various compensation packages validation manually and independently - Calculate and review compensation adjustments - Respond to distributors’ and IRD enquiries -