Handle Motor claims involving litigation and direct settlement with insured parties with delegated authority according to company policies
Ensure legitimate claims are assessed properly and timely in accordance with policy conditions by providing technical expertise
Develop and maintain good client relationships with insurer, intermediaries, service providers and the general public
Set up strategy with pro-active and costs effective approach on claims handling
Perform regular claims reviews and ad-hoc projects when required
Achieve optimum levels of customer service through improved claims outcomes, reduced claims costs and managing of service providers
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Job Requirements:
Tertiary graduate with professional qualifications in insurance or related disciplines
Minimum 5 years of working experience in handling P&C claims
Legal and technical knowledge in relation to claims processing
Customer-oriented, socially confident, well organised, good team player and able to work independently
Strong analytical, mediation, interpersonal, presentation and data analysis skills
Pleasant personality with excellent communication skills in both English and Chinese
Sound PC skills and ability to operate to tight deadline
Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions.