Mainly responsible for handling all Employees’ Compensation claims in Macau of assigned accounts
Assist in other lines of business claims if required
Ensure that claims are properly handled and settled, and are adequately and suitably reserved
Examine claims documents for completeness of requirements and assists in computing claims quantum
Follow up on the submission of claims requirements
Ensure that vendors are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose
Approve / validate claims settlement and cheque requisitions within the limit of authority
Identify and investigate suspicious cases
Handle the phone and email enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of Insured/ claimants/ agents/ brokers regarding the processing, settlement of claims and explanation for declining claims
Keep Insured, agents, brokers, underwriters and any other relevant parties closely informed of the development of claims and a list of suspicious claimants
Attend meeting with brokers, agents and/ or clients if required
Carry out ad hoc assignments given by superior
Qualifications:
University level
1 to 2 years of relevant working experience
Fresh graduates will also be considered
Knowledge in Macau Employees' Compensation claims and/ or any other GI insurance products such as Property, Liability, Travel or Home claims
Qualified ANZIIF or ACII will be advantageous
Proficiency in PC knowledge in MS Word, Excel, PowerPoint and Chinese Word processing
Proficiency in both written and spoken Cantonese and English
Good negotiation, communication and customer services skills