Major Role Responsibilities: 

• Conduct regular market comparison for key lines of business focusing on benefit levels, premium levels and customer journey, and share an updated view on complaint ratio, CX and NPS.
• Engage in discussions on prioritising products that require revamp and/or new products in the market that are worth considering under our insurance appetite, working alongside Business teams, Business Solutions and among Technical Office.
• Oversee product development cycle – obtain key information around current sales process, conduct market research, design product and obtain green light from approvers with product specifications, engage in product documentation, system set up discussions, work closely with business and marketing teams on “Go to Market” strategy, participate in the product approval process and testing of the product flow before launch; also obtaining feedback upon the revamped/new product launch in order to improve on the next product development where relevant.  
• Manage ad-hoc requests involving product enquiries, amending product materials, providing updated product information, and sharing any new product trends in the market, etc.
• Work with Business, Marketing and Customer Engagement teams on Campaigns, and stay up-to-date in the monitoring of campaign take-up rates, in order to share with the management.
• Provide technical expertise and conducting training to frontline sales, intermediaries, underwriters and to enhance their product knowledge.

Qualifications and Requirements:

1. University degree with a major in Business Administration, Finance, or Management Information  
2. Minimum of 5 years or above relevant experience in the insurance / financial industry. Exposure in commercial package and group insurance product a plus. 
3. Strong understanding in insurance product design including coverages and their dynamics with the pricing. Experience in drafting product materials, and/or system implementation a plus.
4. Strong interpersonal and communication skills
5. Great organization skills to manage multiple tasks
6. Good Project Management skills and lead projects independently
7. Able to work under pressure and tight deadline
8. Experience in coaching and managing staff is a plus
9. Good command of written and spoken English

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).