Responsibilities:

• Handle in-bound queries and provide one-stop solutions for users through calls, emails, whatsapp, walk-in
• Deliver and arrange roadshow for agencies / Swiss Privilege / Brokers based on business needs to promote usages / new functions / benefits of various digital platforms
• Assist in collecting user feedbacks on digital platforms all the time for continuous development / enhancement
• Assist in preparing and reviewing training materials and coordinating the training with agency training department
• Proactive in probing / observing end users behavior and identify user needs for transforming the digital platform to better shape
• Assist in investigating the root causes of system incidents and communicating the progress with user.
• Assist in preparing promotional / coaching materials through handy guides / video clips in order to create awareness promotions
• Assist in performing ad-hoc assigned tasks, such as internal training, agency events
• Willing to work on weekends on shift rotation basis

Qualifications:

• High diploma or above, with minimum of 1-2 years solid work experience in the area of digital engagement and support to distribution channel, preferably gained in the insurance sector
• Experienced in working with insurance agents will be an advantage
• Some technical background with an ability to give instructions to a non-technical audience
• Strong relationship building, customer service and presentation skills, with a problem-solving & can-do attitude
• Excellent written and verbal communications skills in both English, Cantonese & Mandarin
• Proactive and goal oriented, willingness to accept new challenge and tasks
• Strong organisational skills with a key ability to prioritise and flex across a varied portfolio of work

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).