Responsibilities:

• Manage business stakeholders relationships and expectations.
• Lead or participate in multiple projects by scoping and delivering the total solutions.
• Support and align efforts to meet business needs.
• Understand as-is business processes for different business lines, identify opportunities to improve operation efficiency, and provide advice for alternative solutions to meet the business/ operation needs
• Handle and lead the team to support product development, administrative enhancements and production support on behalf of end-users within COO Division
• Perform data analysis, forecasting, or related reports of business and perform feasibility study in project delivery
• Support Business Requirements Specifications preparation, and testing activities including test plan design and test execution
• Provide necessary user training, application support, problem diagnosis and post implementation review
• Support in problem diagnosis and reporting for BAU
• To provide technical guidance on system data relationship in BAU and production support area

Qualifications:

• University graduate in information technology, business administration, statistics, quantitative analysis or related disciplines.
• Over 10 years+ proven experience in business analysis and project areas
• Solid experience in Project Management
• Solid experience in team management and drive the team to meet and commit the schedule
• Strong knowledge in operation process and procedure
• Strong knowledge in life insurance
• Excellent verbal and written communication skill and interpersonal skill
• Strong and tough characters with change management and dispute resolution skills
• Strong analytical and problem-solving skills
• Ability to multitask, prioritize and manage time well  
• Well organized, self-initiative and a good team lead and player

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).