Responsibilities:

• Lead and manage the agency operations team to deliver quality sales support and administration services to agency and CDO office and ensure the team’s efficiency and quality of work, as well as maintaining effective communication with stakeholders
• Lead and manage projects related to sales support, administration and/or office premises from end-to-end including project planning, management approval, communication to stakeholders and successful implementation in a quality and professional manner
• Serve as the middle office between sales and back office departments to provide coordination and support for company wide initiatives and projects
• Streamline existing process and devise new workflows to support business needs and initiate workflow optimization for existing workflows from time to time, including but not limited to improving the service & support quality and operation efficiency
• Manage department budget and expense; Fulfilment and implementation of internal control actions including but not limited to compliance, audit and risk functions

Qualifications:

• 8+ years of experience working in finance/insurance sector
• Relevant experience in sales support and/or operations and with business acumen
• Proven track record in team management
• Strong communication and interpersonal skills
• Excellent command of spoken and written English and Chinese and Mandarin
• Excellent project management skill

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).